GUEST WELCOME GUIDE
Welcome to We’ve Gone COASTAL COZUMEL VILLA
(Located in the Costa Del Sol community, Southern Hotel Zone - Cozumel, Mexico)
Guest Pre-Arrival Information
We have prepared this guide with tips and recommendations to help you during your stay at our beach villa and to help you plan as your vacation at We’ve Gone Coastal Cozumel approaches.
Reference our Cozumel Beach Villa Details webpage for an extensive list of what is available for use during your stay or Photo Gallery to better help you visualize the beach villa and Costa Del Sol property.
For more general vacation tips and recommendations, we have provided our frequently updated Cozumel Travel Guide.
In this Welcome Guide, words or phrases that are underlined contain a hyperlink. To access the link, click on the phrase (link) and you will be directed to the webpage referenced.
Once you have read through this guest welcome guide, feel free to look around the various pages and blog posts included on our website for more information.
Our extensive Cozumel Travel Guide and Frequently Asked Questions may help you better plan for your vacation ahead. Take some time to look through Dory's Blog which includes information on Things to Do in Cozumel, Tips for Navigating Cozumel, Cozumel Scuba Diving, 5 Must Try Cozumel Restaurants, one of our favorite pastimes of doing the Beach Bar Loop, and more. Dory’s Dive Log is updated regularly so make sure to check back periodically for any updates that may assist you in planning for your upcoming stay in Cozumel. You may also find a few tips in both our Guest Book & Reviews from previous guests.
Please also ensure that you have downloaded the WhatsApp messaging app to your cell phone as this is the primary messaging system used in Cozumel. This will allow you to make reservations and communicate with others while on the island both in Cozumel and back home. Prior to your trip I will set up a WhatsApp message that includes our property managers, myself and Jeff so that you can communicate any requests, questions or issues you may have during your stay. We will also use this WhatsApp group to set up grocery delivery, arrange for massages, excursions, etc.
We do recommend that you bring the following items for your vacation at our beach house: Water shoes, Reef-Safe Sunscreen / Suntan Lotion, Mosquito spray
WHAT TO BRING: Everything about Cozumel is simple and that goes for packing - Check out some of my favorite travel items through the links below:
Phone Charger
Cash, passport, passport copy
Medications: I like to free up luggage space by using this great travel pill organizer.
Waterproof Waist strap pouch or waterproof cellphone lanyard pouch
Clothing for warm, humid weather- walking shoes, hat, raincoat (a quick rain shower can pop up at any time), flip flops, swimsuits, shorts, clothing for warm weather
Location: Carretera Costera Sur KM 12.8 Zona Hotelera Sur Villas Costa del sol Unit A-4, 77600 San Miguel de Cozumel, Q.R., Mexico
👉Drone footage We've Gone Coastal drone footage provided by Brad Marshall, IDR Builds.
ARRIVAL
When you arrive at Costa del Sol, check in with security personnel at the security palapa and let them know you are checking into A4. Free parking is included across the street from the guard palapa which is manned 24 hours a day. Security personnel will load your luggage onto the golf cart and escort you to the villa. (Please note, staff are not permitted to purchase items or run errands for guests.)
To ensure your comfort, we have furnished the property with a variety of amenities such as coffee, essential spices, shampoo, body wash, hair dryer, beach towels, ice chest, snorkel equipment and a charcoal grill. You can refer to our Cozumel Beach Villa Info page for a more extensive list.
8 Blue turtle beach towels and 5 tan and white striped towels are located in the villa and are marked A4. If you leave a towel or other item at the pool, please check at the security palapa to see if it was turned in. Ensure that all towels are returned to the villa each day to avoid a charge - Lost towels will be charged at $20 per towel.
WIFI Free WIFI is provided during your stay. You will find the password for We’ve Gone Coastal Cozumel WIFI in the green welcome book located in our beach home. There is also free WIFI provided in pool/beach area.
ACCESS A Keyless Entry lock for the main entrance door is provided for your convenience. Use the provided 4 digit code for access to the main entrance. Your code will allow access from 4 pm on your Check-In date until 11 am on your departure date.
We hope that our check-in / check-out policies do not inconvenience you but we need ample time to prepare for our new guest arrivals. Occasionally, exceptions can be made (without guarantee) if the property is not occupied by another guest on the day of your arrival or departure.
Late check-ins or check-outs outs must be authorized in advance at least 1 day prior to arrival or departure.
Please all towels are returned to the villa each day so that you will not be charged for lost towels. Lost towels will be charged at $20 per towel. 8 Blue turtle beach towels and 5 tan and white striped towels are located in the villa and are marked A4. If you leave a towel or other item at the pool, please check at the security palapa to see if it was turned in.
When leaving the Costa Del Sol community, please exit from main entrance and ensure all sliding doors have been locked prior to your exit.
CHECK- IN 4 pm
CHECK-OUT 11 am
DEPARTURE
Please make sure to sign our Guest Book located on the table with the Villa info notebook and share your favorite part of your stay or amenities you enjoyed to share with our future guests. To see what past guests have had to say, check out our online Guest Book.
Leftover liquor can be left in the kitchen “take some leave some cabinet” to the left of the stove and sunscreen/bug spray can be left in the basket next to the loveseat, to share. Food items can left for the maid service to take / dispose of.
Make sure that all 8 Blue turtle beach towels and 5 tan / white striped towels are located in the villa. Lost towels will be charged at $20 per towel, as we must bring all towels from the USA.
Check the property thoroughly to ensure that you are not leaving any personal items behind. Remove all valuables from the SAFE, press & hold the red reset button on back side of the safe door to reset and leave the safe door open.
Make sure no wet items are in the washer or dryer. We do appreciate it if you would like to start a load but must be dry; the maid may not arrive same day. *Tips for the maid can be left in the envelope near the guest book.
Turn off all A/C and lights, lock all sliding doors and exit from main door. Your 4 digit code for the entry door will expire at 11 am on your departure date.
The day of departure you will receive an email with the following links for Google and We’ve Gone Coastal Website and We’ve Gone Coastal Facebook reviews. If you would like to complete a review prior to that, feel free to click the links provided above.
We hope that your vacation at our Cozumel beach house exceeds your expectations.
If there are any issues that arise during your stay, please give us the opportunity to resolve them by reaching out to our property manager or Dory through the WhatsApp message set up prior to your stay.
WATER & ELECTRICITY USAGE Due to the unique location and environment of Costa del Sol, our community does not have the infrastructure of a resort. It is important that all residents and guests are careful not to waste water or electricity so that we can help to preserve our beautiful piece of heaven. We believe that if we all act responsibly with our scarce resources, we can better preserve this paradise for many years to come.
WATER Water in the house goes through a water conditioner and U /V water filtration system to kill any bacteria and viruses. Our water is maintained, is safe & sanitary, and bottled water is not required; however, we provide bottled water for those who prefer it. Extra water is located in the Laundry Room or Guest Closet which we also keep supplied at all times for hurricanes, storms or outages.
AIR CONDITIONING Each room has an individual air conditioner with remotes. Please do not remove the remotes from their respective rooms. Air conditioning is expensive in Cozumel; we ask that you please turn off air conditioners in rooms when: not needed in the villa, windows are open or you are not in the villa. Please turn all a/c’s off when you leave the villa for the pool / beach / excursions / departure.
The a/c units are able to cool their respective rooms within 15 minutes of being powered back on by remote, so pre-cooling is not necessary. Best practice is to keep the bedroom systems off during the day and the common rooms off during the sleeping hours and all systems off when leaving the Costa Del Sol property. Typical comfortable temperatures range from 21-24 degrees centigrade. To operate the remote – Press On/Off button while pointing remote at A/C.
SAFE The villa safe is located on the shelf in the laundry room and fastened to the concrete wall. To set up your own combination, follow the instructions located on the front of the safe. Please make sure to push the reset button prior to setting your own code.
TO OPERATE
1) Safe door should be open
2) Remove battery cover behind door , hold red reset until Beeps. (to clear previous code)
3) While door is open use buttons to set 4 digit PIN code
** Save 4 digit code in a safe place, such as cell phone
4) Push Enter
5) Close Door and Lock
To Unlock:
6) Press 4 digit code and press lock
* DEPARTURE - When checking out of our beach villa, remove all valuables , follow the instructions to reset the code and leave the safe door open for the next guest.
TV Our villa is connected to, Amazon Prime Video, Netflix, HBO Max & Disney+. Additional purchases have been disabled but please feel free to enjoy our provided services. Live TV, Video on Demand, Network, News & Sports are accessible through Thunder TV IPTV in the family room if you have purchased this additional service.
MUSIC Amazon Alexa Echo devices provide music, weather services and the ability to lock/unlock the front door. To use the devices, say “Alexa”, followed by the command. This could be type of music, artist or station or “lock the door”, “what is the weather”,” play Kenny Chesney music”. As a Kenny Chesney island music fan, I have created a playlist, “Kenny Island playlist” and “Vacation Playlist” which you are welcome to use.
MAID SERVICE Maid service is provided mid-week on all stays of 1 week or more.
NO SMOKING
TRASH You will find the trash (left) & recycling (right) receptacles under the sink. Extra trash liners are located under the sink or in the laundry room above the washer/dryer. Trash and recycling receptacles are located just beyond the master bedroom patio and are emptied daily.
INTERNET PROBLEMS If you discover internet issues, first disconnect power connector from router in laundry room, wait 30 seconds and re-connect. If problems persist, contact us. Periodically, there are internet connectivity issues to parts of the island. If you need immediate internet service there are several internet Café’s in town.
El Coffee – Calle 3 Sur between Rafael Melgar and Ave 5; Phone: 52 (987) 869-0456
Rock n’Java – Raphael E Melgar waterfront between Calle 11 and Calle 7 across from Mega; Phone: 52 (987) 872-4405
FUSES/ELECTRICITY If you have any issues with electricity or appliances, first check the fuses/breakers in the laundry room. If you are still having electricity issues please use the WhatsApp message which will alert the property managers, Jeff & myself so that we can get assistance as soon as possible.
Occasionally the island will experience rolling electrical brownouts (usually 1 hour) which we will be notified of. If this occurs, we will let you know.
Come back and see us soon!
COSTA DEL SOL COZUMEL (aka Villas Costa del Sol Cozumel)
The community consists of 26 individually owned homes.
Parking is located across the street, just in front of the guard palapa shack which is manned 24 hours a day. Park any additional automobiles/scooters in this same area.
Staff are available to assist in case of emergency or critical situation.
Security is provided 24 hours daily.
Security staff are available for assistance with the transport of luggage, groceries, etc.
They also are able to call for a taxi.
Tips are appreciated and can be left for the maid, given to security for helping with your bags
or to gardeners for helping you at the pool area or in areas of need.
Lost items are held at the security palapa near the entrance to the property.
The heated swimming pool is available for all guests from 7 AM – 11 PM.
Quiet time is observed 11 PM – 7 AM.
Scuba equipment (excluding mask, fins & snorkel) is NOT allowed in the pool.
Scuba equipment can be rinsed in the provided Rinse Tank located between the pool and beach
or in the A4 outdoor shower, on the south side of the villa. Hooks and a rope are provided for the drying of gear.
Extra Ice is available by the bag at the security palapa.
When snorkeling, please stay within the buoyed area, to ensure safety from the boat traffic. wl be waiting…
COSTA DEL SOL COZUMEL, MEXICO
*MARINE PARK REMINDER* - The community beach / ocean is part of the ARREFCIES de COZUMEL NATIONAL PARK of Mexico. Please do not collect shells or disturb sea life.
Sunsets at Costa Del Sol are an event that both guests and owners participate in daily from the pool/beach area. Every night provides another opportunity to view the perfect sunset.
Time Zone - A unique feature of visiting Cozumel is that the island observes Eastern Standard Time year-round and does not observe daylight savings time. You will find that during summer / daylight saving time, the time will correlate with Central Daylight Time and Eastern Standard Time during winter time.